Welcome to Sapphire IPTV (referred to as “we,” “our,” or “us”). By accessing or using our website and services, you agree to abide by these Terms and Conditions. If you do not agree with these terms, please do not use our website or services. Please refer to our full Terms and Conditions for detailed information.
- Refund and Returns Policy
We strive to provide high-quality IPTV services. However, suppose you are not completely satisfied with your purchase. In that case, we offer a refund and returns policy under the following conditions:
2.1 Refund Eligibility
You may request a refund under the following circumstances:
- Service Interruption: In the event of prolonged and unresolvable service interruption or technical issues that prevent you from accessing our services.
2.2 Return Process
To request a refund, please follow these steps:
- Contact our customer support team at [insert contact email] within [insert number of days] days of your purchase.
- Provide your order details, including your name, email address, and order number.
- Explain the reason for your refund request and provide any necessary documentation or evidence.
2.3 Refund Processing
Once we receive and approve your refund request, we will process it within [insert processing time] days. The refund will be issued using the same payment method as the original purchase. Please note that processing times for refunds may vary depending on your payment provider.
3. Exclusions
We do not offer refunds or returns under the following circumstances:
- Change of Mind: We do not provide refunds for purchases made in error or due to a change of mind.
- Technical Compatibility: It is your responsibility to ensure that your device and network are compatible with our services. We do not offer refunds for technical incompatibility issues.
- Contact Us
If you have any questions, concerns, or inquiries about our Refund and Return Policy, please email us at [email protected].